Frequently Asked Questions

Our products are widely available at a variety of retailers across Canada. Please visit our Where to Find tab on the website to find a retailer close to you.

We are proud to have many leading brands made in Canada, by Canadians for Canadians. From our headquarters in Mississauga, Ontario, Kruger Products employs 2,700 people in 9 manufacturing plants located across North America. Everywhere we operate, we invest in our communities and the environment through sustainability initiatives and local philanthropy.

Coupons and promotional contests are regularly offered across contest websites, newspapers, magazines or on store shelves. Our e-newsletter is a great source of information about our latest products, promotions and contests. We encourage you to subscribe so that you can receive communications and offers throughout the year. Please fill in this form to add you name to the distribution list.

Our Consumer Response team would be pleased to assist you. Please call toll-free 1-888-942-1212 Monday to Friday between the hours of 8:30 am and 5:30 pm Eastern. If our office is closed, please leave a message and we will return your call promptly. You can also complete a contact us form and a member of our team will follow up by email.

While we are committed to social responsibility and would like to be able to respond to every request we receive, we believe we can be more effective by supporting specific initiatives in our communities.

To this end, we are proud to be a top five partner supporting the breast cancer cause at Canadian Cancer Society, a national charitable organization dedicated to creating a future without breast cancer. To learn more about the organizations we support, please visit https://mykrugerproducts.ca/en-ca/community

The outer wrap on our bathroom tissue and paper towels is made of low density polyethylene and is recyclable in many communities. The plastic uses the recycling symbol P4. We have begun adding the symbol 4 on many of our products. Please refer to your regional/municipal recycling centre for advice on whether this type of plastic is recyclable in your municipality. Our bathroom tissue and paper towel cores are made from 100% recyclable fibre, and are recyclable.

Our Scotties facial tissue cartons are fully recyclable and accepted in blue boxes or recycling facilities across Canada. In addition, all Kruger Products facial tissue cartons are produced from 100% recycled fibre to minimize the impact on the environment.

Bonterra paper products are wrapped in plastic-free packaging. Specifically, our Bath Tissue and Paper Towel products are wrapped in recyclable paper with water-based inks and glues. Our Facial Tissue products are packaged in 100% recycled – and recyclable – cartons and sleeves. Each tissue carton also features a paper dispensing window to replace the industry standard plastic. To learn more, visit: https://mykrugerproducts.ca/en-ca/sustainability